For the organisation or body:
- An uninvolved and impartial person will have independently reviewed a matter which could be value-add should it escalate to an appeal or legal recourse
- If the Independent Reviewer remits the matter to an organisation or body it affords the opportunity to make changes thus mitigating against legal challenges
- Cost effective and timely professional service conducted under specific terms of reference affiliated to the body in question
For the complainant:
- It affords an independent and impartial review of their matter that has been decided by the organisation or body
- It is free to the complainant
- Timely, usually a matter is decided by the Independent Reviewer within a month