For the organisation or body:

• An uninvolved and impartial person will have independently reviewed a matter which could be value-add should it escalate to an appeal or legal recourse
• If the Independent Reviewer remits the matter to an organisation or body it affords the opportunity to make changes thus mitigating against legal challenges
• Cost effective and timely professional service conducted under specific terms of reference affiliated to the body in question

For the complainant:

• It affords an independent and impartial review of their matter that has been decided by the organisation or body
• It is free to the complainant
• Timely, usually a matter is decided by the Independent Reviewer within a month