Advantages of engaging an independent review of a decision

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For the organisation or body:

  • An uninvolved and impartial person will have independently reviewed a matter which could be value-add should it escalate to an appeal or legal recourse
  • If the Independent Reviewer remits the matter to an organisation or body it affords the opportunity to make changes thus mitigating against legal challenges
  • Cost effective and timely professional service conducted under specific terms of reference affiliated to the body in question

For the complainant:

  • It affords an independent and impartial review of their matter that has been decided by the organisation or body
  • It is free to the complainant
  • Timely, usually a matter is decided by the Independent Reviewer within a month